Karim Azarbayjani, Ali Attafar, Saeed Abbasi, Bashir Amirnejad,
Volume 11, Issue 9 (3-2012)
Abstract
Introduction: Studying patients’ (as consumers) and nurses’ (as care providers) expectations is very important. This study aimed to determine the differences between patients and nurses’ expectations of nursing service and medical cares in Alzahra teaching hospitals in Isfahan.
Methods: This descriptive cross-sectional study was conducted in Isfahan in the second half of 2011. 120 nurses and 114 patients were selected randomly. Data were collected through self-rating questionnaire and data analysis was done through descriptive and inferential (t-test) statistical methods.
Results: Results showed significant differences between patients and nurses’ expectations of nursing care. In all dimensions, the mean scores of patients’ expectations were consistently higher than nurses’ mean score. In both group (nurses and patients) the highest rating was related to tangibility.
Conclusion: In nurses’ view, the most important item was “Having a clean and tidy appearance” and in patients’ view, it was “Considering the cleanliness and hygiene of the patients'’ room”. Therefore, it is necessary to consider these items to improve the service quality and satisfaction.
Habibolah Rezaei, Bahareh Bahmanbijari, Amin Beigzadeh, Seyed Mostafa Seyed Askari, Elham Khadir,
Volume 17, Issue 0 (4-2017)
Abstract
Introduction: Job satisfaction and organizational commitment are two important factors in predicting organizational behavior. The purpose of this study was to assess the extent of organizational commitment and job satisfaction of nurses in teaching hospitals of Kerman University of Medical Sciences.
Methods: In this descriptive cross-sectional study, statistical population included 1058 nurses working in teaching hospitals of Kerman University of Medical Sciences in 2014 of whom 281 nurses were selected through proportionate stratified random sampling. Data collection tools were Luthans’ job satisfaction and Allen & Meyer’s organizational commitment questionnaires. Validity and reliability of these questionnaires had been previously confirmed in Iran. Data were analyzed using descriptive statistics and nonparametric Spearman correlation coefficient statistical tests.
Results: A total of 250 questionnaires were completed by the participants of whom 200 (80%) were female and 50 (20%) were male. 59.6% of the nurses were highly satisfied with their job and 62.3% had an average organization commitment. There was a significant relationship between job satisfaction and organizational commitment (P-Value<0.05) (r=0.2).
Conclusion: Considering the significant relationship between job satisfaction and organization commitment, a comprehensive national research should be carried out to evaluate job satisfaction of nurses and identify the problems in order to take effective steps toward enhancement of quality of services.
