Ali Siadat, Behzad Shams, Reza Homaie, Lotfoallah Gharibi,
Volume 5, Issue 2 (Autumn 2005)
Abstract
Introduction: Considering the importance of educational services management and the quality of providing these services to post graduate students, this study was designed to investigate the satisfaction among students and faculty at graduate level in four educational, administrative, accountability and supervision domains.
Method: In this descriptive study 78 master and doctoral students and 65 faculty members were selected through census sampling method in the period of 2001 till 2002. Data collection tools were two researcher made questionnaires whose validity and reliability were confirmed by experts and Cronbuch alpha, respectively. Data were analyzed using frequency and t-test.
Results: Faculty members and graduate students were not satisfied with the services of any educational, administrative, accountability and supervision domains. No significant difference was observed between the viewpoints of male and female faculty members and students.
Conclusion: Dissatisfaction of graduate studies faculty members and students from educational services management is considered as a weakness at the managerial level of the university. It is recommended that the university managers take necessary actions to improve the quality of educational services management
