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Iranian Journal of Medical Education 2017, 17 - : 132-144 Back to browse issues page
A Model for Ranking the Quality of Educational Services in Medical Sciences Universities
Mohammad Reza Mohamadi Soliemani Mr, Shahrzad Sanjari * , Fariborz Dortaj Mr, Ali Delavar , Hosien Shokry
MSC Kerman University of Medical Sciences , shsa2011@yahoo.com
Abstract:   (1168 Views)

Introduction: Research studies usually employ SERVQUAL model and gap analysis to assess the quality of academic educational services, but these methods cannot rank universities based on the quality of educational services. In this regard, the purpose of this research was to design a model for ranking the quality of educational services in medical universities.
Methods: This study used a mixed method research design. The statistical population consisted of all connoisseur experts (n=15) of the evaluation departments of the medical universities in southeast Iran in 2014, all of whom were selected by non-probability convenience sampling. The experts determined the value of each criterion against other criteria in a paired scale questionnaire. Data were analyzed by means of AHP method in the Expert Choice 11 software.
Results: Drawing on SERVQUAL model and AHP method, this study proposed the first model for ranking the quality of educational services in Iran’s medical universities. In this model, the most weighted criterion was “conformity of the curricula with labor market needs”; “the number of held exams”, “faculty members’ mastery of scientific and practical fields of textbooks”, “adequate educational tools” and “safety equipment" were the next criteria with the highest weight respectively.
Conclusion: The model for ranking the quality of educational services in medical universities can reduce the time and costs of the programs assessing the quality of educational services and help the authorities provide high quality educational services.
 

Keywords: Software, SERVQUAL, Analytic Hierarchy Process (AHP), educational services, university
Full-Text [PDF 388 kb]   (260 Downloads)    
Type of Study: Original research article | Subject: Educational Management
Received: 2015/11/16 | Accepted: 2016/12/10 | Published: 2017/07/24
پرسشنامه مطالعه [PDF 128 KB]  (108 Download)
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Mohamadi Soliemani M R, Sanjari S, Dortaj F, Delavar A, Shokry H. A Model for Ranking the Quality of Educational Services in Medical Sciences Universities. Iranian Journal of Medical Education. 2017; 17 :132-144
URL: http://ijme.mui.ac.ir/article-1-3945-en.html


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مجله ایرانی آموزش در علوم پزشکی Iranian Journal of Medical Education
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